At Costa Rica's Call Center, we are confident enough in our expertise that we are willing to disclose a sample of our training for the curious. Our advanced telemarketing course has been highly rated for our extensive knowledge of interpersonal communication, conflict management and phonetics. We invite you to discover why Costa Rica's Call Center ranks among the best in communication techniques for Costa Rican telemarketers.

From day one, our new agents go through our specialized Early System Programming (ESP) where we train agents in increasing their level of intensity and persistence of behavior. Many courageous people initially display an interest in making cold calls, but not everyone has the ability to be a professional telemarketer. A person may be highly intelligent according to a more conservative definition yet unmotivated to dedicate this intelligence to certain telemarketing campaigns.

In today’s highly competitive outsourcing market, a closer proximity to the United States , Central Time Zone and Spanish language capability as an added value are now considered almost basic requirements when making a decision on what call center to use for your important project. Leaving this to chance is not even an option anymore.

Many of the offshore call center agents are bilingual in their native Middle Eastern or Asian language which is difficult to the North American ear. Whereas Spanish is more useful and practical as a second language for potential untapped markets throughout the North, Central and South American populations as well as those countries where Spanish is either a primary or secondary language. This aspect alone has made Costa Rica a very attractive “near-shore” outsourcing solution.

If the agents value success, integrity, customer service, a personal work ethic, excellence and innovation, then we help the associate align those values with the organization's objectives. We help in creating personal long-term goals such as becoming a top producer or a more short-term goal like mastering the calling script. We reinforce their emotional state of confidence, keeping them focused on the basics, guidelines and adherence to hit for a higher standard. Rewards are common for agents with positive customer feedback so that they consider the call center a career opportunity, not a dead end job.

My call center will only consider a team manager from strong references or promoted from within our call centers following an

extraordinary performance as an agent. Age or gender will not deter a promotion. We are interested in those that have shown

company loyalty, completely understand the metrics of the assigned work, the importance of reliable attendance and being

punctual. Leaders that own up to accountability will supervise the outsourcing campaign, period.

Our managers aim to increase self-esteem and contribute to an agent’s professional development. They are expected to reduce

I know it is tough to pick up the phone. If you are in need of some advice, tips or just motivation to make your calls, let

me know. I would be glad to help.

A carefully crafted script, coupled with motivational training, will mentally prepare your personality to make the maximum

number of completed sales each day. One extra lead can make all of the difference to your company’s bottom line and growth.

Only the most dedicated, quick witted and endurance driven individuals will be successful. You need the skills to

successfully handle rejection gracefully while at the same time thinking outside of the box to make a sale.